Smarter
chatbotAssist your visitors automatically, 100% online and 24/7, with artificial intelligence integrated into your digital presence in a simple, fast and secure way.
Automated responsesAI trained on your contentConversation historyTransfer to a human agentSecurity and privacy
Request to be contacted
Some satisfied customers
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AI Chatbot - GOIA is the solution for 24/7 customer support to enhance your digital presence.
With GOIA, your website is no longer just informative; it now responds to, supports and capitalises on opportunities in real time. GOIA uses AI to understand and respond to your customers’ needs, improving the digital experience in a simple and effective way. Automate customer interactions with quick, intelligent and always-available responses.
24/7 automated
customer serviceThe GOIA Chatbot automatically responds to your customers at any time, without the need for manual intervention, drawing on its knowledge of your content and the information available.
Uncomplicated European AI ACT
A solution developed in line with the best practices set out in the European AI Act, ensuring transparency in the use of artificial intelligence, control over interactions and compliance with the relevant legal requirements.
History of
conversationsAccess all interactions and keep track of what your customers are looking for. A record of all communications, as well as reports containing performance indicators on the use of the GOIA chatbot.
Forwarding
to a humanA system for routing calls to a human agent in accordance with the AI Act, with the option to transfer the call to an operator whenever necessary. Monitor and be supported by Artificial Intelligence.
Increase in leads
and opportunitiesUsing the GOIA Chatbot and its artificial intelligence, capture leads and enquiries directly online, with minimal effort. Clear responses based on your information and content for quick clarification and lead generation.
Fully
customisableCustomisable to suit the specific image and requirements of each project, with optimisation for search engines and mobile devices, whilst ensuring accessibility requirements are met.-20240205-031800_20240405_050420.webp "Simple and <br/>quick integration")
Simple and
quick integrationDirect implementation on your website, with no need for complex development. Quick activation and customisation to accelerate your digital transformation and keep pace with the artificial intelligence revolution.
Ongoing technical support
Should you have any queries or require support, we offer a rapid support service to provide clarification and/or rectify any technical errors that may arise whilst using the platform.
Management training
for the PlatformAlthough GOIA is designed to be simple and intuitive to use, it includes support with initial set-up and guidance to ensure effective implementation and a quick transition to this new way of providing digital services.
Smart customer service
for your website
GoFox’s artificial intelligence solution for automating digital customer service, enabling you to respond to customers and visitors quickly, efficiently and 24/7. Seamless integration with your content, featuring centralised management, conversation history and a secure solution that complies with GDPR best practices and the European AI Act.
Intelligence + Security + Compliance + Efficiency
An efficient and streamlined
European AI Act
Improve communication with your customers and visitors through an intelligent chatbot that responds immediately, efficiently and continuously. GOIA enables you to automate customer service processes, increase your response capacity and enhance your users’ digital experience.
A modern, intuitive technology solution tailored to your needs, enabling you to optimise interactions and support the growth of your online presence.
AI + Automation + Efficiency
AI Chatbot – GOIA is always available
Essential features to transform the way you communicate with your customers
GOIA is an intelligent customer service solution that automatically answers queries from your customers and visitors quickly, clearly and in a personalised manner. Available 24 hours a day, it helps to reduce response times, optimise your team’s workload and deliver a better experience across all interactions.
Artificial Intelligence
It understands users’ questions and provides clear and relevant answers.
Out-of-hours Service
It automatically responds to your customers and users, at any time of the day or night.
Personalised Knowledge
GOIA is trained using information about your organisation, its services and activities.
Fewer Repetitive Tasks
It automates frequently asked questions and frees the team to focus on higher-value tasks.
Safe Use
Developed with a focus on privacy, data protection and information control.
The GOIA platform allows you to manage and monitor the chatbot’s interactions in one place. View conversations, update content, analyse frequently asked questions and track usage of the service. An intuitive and flexible solution, designed to evolve in line with your organisation’s needs.
Algumas IPSS que utilizam o GOIPSS
